Contact Us
Thank you for your interest in Firstobuy and our collection of knitted round cushions. Whether you wish to inquire about product details, learn about materials and care instructions, or need assistance with order processing, shipping, or returns, we warmly welcome you to reach out to us through the channels provided on this page.
This website, www.firstobuy.com, is wholly operated and managed by HONGKONG KATE LIMITED. This company is the sole operating entity of this platform, undertaking all functions related to content publication, product sales, customer communication, and after-sales services. The website and the operating company share a direct subordinate relationship under the same legal entity. All external correspondence and internal affairs are handled uniformly by HONGKONG KATE LIMITED. We approach every message and every interaction with rigor and responsibility, ensuring that your needs are met with clarity and timeliness.
At Firstobuy, we believe that sincere and efficient communication is the foundation of quality service. For this reason, we place great emphasis on accessible contact channels and the accuracy of our responses. Unlike客服 models that rely on automated bots or standardized scripts, we insist on having internal staff who are familiar with product craftsmanship and brand philosophy directly handle your inquiries. This means that when you reach out to us, the answers you receive will be more targeted, more practical, and far from generic template replies.
At present, email is our core, most stable, and most responsive means of communication. Our team regularly checks the mailbox during business days and categorizes each message accordingly. For product-related inquiries, we provide detailed information on dimensions, materials, weaving techniques, and care suggestions tailored to specific styles. For order-related issues, we assist with tracking shipping status, verifying delivery details, and properly handling any exceptional situations. For collaboration inquiries or other business matters, we will also connect you with the appropriate person in charge.
We understand that in the online shopping experience, what concerns users most is often "whether my question will be taken seriously" and "whether the reply will be clear and trustworthy." To that end, we commit to the following: all emails will be read and replied to by human staff, with no automated filtering or mechanical forwarding. We strive to provide an initial response within 24 to 48 business hours. For complex issues requiring internal verification, we will first acknowledge receipt of your message and indicate the expected reply time, so that you are not left in uncertainty.
At the same time, we encourage you to browse our website, www.firstobuy.com, for actual product photos, detailed specifications, and usage scenario examples. All content presented on the site has been photographed and described truthfully by our operations team, ensuring that you have a thorough understanding of the products before placing an order. Should the information on our website still not fully address your questions, please do not hesitate to reach out to us via email. We are happy to provide additional details, including but not limited to the diameter and thickness of specific styles, the visual effects of different colour options under various lighting conditions, differences in weave density and their impact on seating comfort, as well as practical advice on daily cleaning and storage.
For customers who have already made a purchase, if you encounter any issues during use—such as minor creases from shipping, a discrepancy between your actual experience and expectations regarding the product's texture, or the need to understand the exchange process—we also welcome you to write to us proactively. We will discuss solutions with respect and candour, never avoiding problems or shifting blame. We have always believed that every after-sales interaction is not only about resolving an issue but also an important reference for us to improve our products and services.
It is worth noting that we currently do not operate a telephone hotline or instant chat window. This is to ensure that every piece of information is fully recorded, carefully reviewed, and properly archived, avoiding potential miscommunication or information omissions that may occur in real-time conversations. While email may seem traditional, it provides both parties with clear written records and ample time for thoughtful responses—particularly suited for matters requiring precise verification, such as order numbers, product names, or address changes.
Firstobuy, as a brand focused on the niche category of knitted home cushions, understands that building reputation and trust requires long-term persistence and meticulous attention. This contact page represents a door we open to every visitor and customer—not to pursue "split-second" response times, but to strive for "trustworthy" reply quality in every exchange. We see each interaction as an opportunity to build a genuine connection with you, rather than a mere transactional step.
Finally, thank you once again for your interest in Firstobuy. We look forward to engaging in sincere and effective conversations with you via email, and we welcome any suggestions or feedback that could help us improve. Regardless of the size of your question, we will treat it with equal seriousness and care.
Brand name: Firstobuy
Website: www.firstobuy.com
Email: customer@firstobuy.com
Company Name: HONGKONG KATE LIMITED
Company Address: UNIT E01 10/F WONG KING1 INDUSTRIAL BUILDING NO 2-4 TAI YAU STREET SAN PO KONG KL