Shipping Policy

We are committed to providing a smooth and reliable shipping experience. Please review the following information regarding order processing, delivery times, shipping costs, and other important details.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

During holidays, promotional events, or periods of unusually high order volume, processing times may take longer than usual.

Once your order has been shipped, you will receive shipping information when tracking is available.

2. Shipping Time

Estimated delivery times may vary depending on the destination, shipping method, carrier, customs processing, and other factors.

Typical delivery times are:

  • United States: 5–12 business days
  • Canada: 7–15 business days
  • United Kingdom: 5–12 business days
  • European Union: 5–15 business days
  • Other International Destinations: 7–20 business days

These are estimated delivery times and are not guaranteed.

Actual delivery times may vary due to circumstances beyond our reasonable control.

3. Shipping Costs

Shipping costs are calculated based on factors such as the destination, package size, weight, and selected shipping method.

The applicable shipping cost will be displayed during checkout before payment is completed.

Free shipping may be available for selected orders, destinations, or promotional periods.

4. Order Tracking

When tracking information is available, it will be provided after your order has been shipped.

Please allow some time for tracking information to become active after the package is handed over to the carrier.

Tracking information may not update immediately and may remain unchanged for several days while the package is in transit.

5. Delivery Delays

Estimated delivery times are provided for reference only.

Delivery may be delayed due to circumstances including:

  • Severe weather
  • Carrier delays
  • Customs processing
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Other circumstances beyond reasonable control

We appreciate your patience if unexpected delays occur.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, additional shipping costs may apply if reshipment is requested.

Please contact customer service as soon as possible if you notice an error in your shipping information.

7. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact customer service as soon as possible.

For damaged packages, photographs of the package and the damaged item may be requested to assist with the investigation and resolution.

Claims may be subject to the policies and requirements of the shipping carrier.

8. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country.

Unless otherwise stated, these charges are not included in the product price or shipping fee and may be the responsibility of the recipient.

Customs policies vary by country, and we recommend checking your local regulations before placing an international order.

9. Delivery Address Changes

If you need to change your shipping address after placing an order, please contact customer service as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Once an order has been shipped, the customer may need to contact the carrier directly regarding delivery options or address changes.

10. Undeliverable or Refused Packages

If a package is returned because it was refused, undeliverable, or could not be delivered due to an incorrect address, additional shipping charges may apply for reshipment.

Any refund for an undeliverable or refused package may be subject to applicable shipping and handling costs, where permitted by law.

11. Multiple Items and Separate Shipments

Depending on product availability, warehouse location, package size, or shipping arrangements, items from the same order may occasionally be shipped separately.

If your order arrives in multiple packages, you may receive separate tracking information.

12. Contact

If you have any questions about shipping, delivery, or your order, please contact customer service through the available contact information provided at checkout or on the website.

We will do our best to assist you and provide the latest available information regarding your shipment.