Terms of Service

Welcome to www.firstobuy.com. This website is wholly operated by HONGKONG KATE LIMITED, which is responsible for all content, product sales, and after-sales services. This company is the sole operating entity of this platform, and the website and the operating company share a direct subordinate relationship under the same legal entity. All service terms, product usage guidelines, and user rights protections are uniformly formulated, implemented, and managed by HONGKONG KATE LIMITED. We understand that a clear and transparent service policy is the foundation for building trust with our users. Therefore, we have established this Service Policy to cover core areas including product descriptions, terms of use, scope of liability, and applicable law, so that you may fully understand your rights and obligations before using our website and purchasing our products.

I. Product Descriptions and Quality Commitment

Firstobuy focuses on the niche category of knitted round cushions within home furnishings. All products are photographed, measured, and described truthfully by our operations team. We commit that all information provided on the product pages—including but not limited to diameter dimensions, thickness, material composition, weaving techniques, colour presentation, and recommended usage scenarios—is based on the actual physical products.

• Size description: The diameter and thickness of each knitted round cushion are clearly listed on the product page. Due to manual measurement and the natural elasticity of knitted textiles, a slight tolerance of approximately 1–2 cm between the actual size and the stated dimensions is reasonable. Should you have specific size requirements, you are welcome to contact us in advance via customer@firstobuy.com, and our staff will provide you with more detailed measurement references.

• Colour description: We make every effort to photograph our products under standard lighting conditions using professional equipment to accurately reproduce true colours. However, due to variations in brightness, colour temperature, and calibration across different display devices, minor colour differences between the actual product and what you see on screen may occur. HONGKONG KATE LIMITED recommends viewing product images on multiple devices or referring to the multi-angle real shots and styling photos provided on the product page for a more comprehensive colour perception.

• Materials and craftsmanship: Our knitted round cushions are made from breathable, skin-friendly textile materials, featuring uniform and tightly woven craftsmanship, with reinforced edges for enhanced durability. The product page clearly indicates the primary material composition and recommended cleaning and care methods. If you have specific material allergies or sensitivities, please carefully review the material information before use, and feel free to contact us via email for further confirmation.

• Product usage tips: The knitted round cushions sold on this website are intended as home decorative accessories, suitable for daily sitting, supporting, decorating, or light floor use. They are not recommended for exposure to extreme heat, high humidity, or greasy environments, nor should they be used as support pads for heavy furniture or in outdoor weather conditions. Proper usage helps extend the product's lifespan and maintain its appearance and functionality.

HONGKONG KATE LIMITED is responsible for the accuracy of product descriptions. If the item you receive significantly differs from the description on the product page, please refer to the after-sales protection provisions in this Service Policy and contact us. We will handle the matter appropriately based on the actual circumstances.

II. Terms of Use and User Obligations

By accessing www.firstobuy.com and purchasing our products, you agree to comply with the following terms of use. These terms are designed to maintain a fair, safe, and orderly online shopping environment and to protect the lawful rights of both parties.

2.1 Account and Information Accuracy

• You are required to provide truthful, complete, and valid personal information (including name, shipping address, contact phone number, and email address) when placing an order. HONGKONG KATE LIMITED will use the information you provide for order processing, logistics delivery, and necessary communication.

• If your personal information changes (such as shipping address or contact details), please notify us promptly via email at customer@firstobuy.com so that we may update our records and ensure uninterrupted service. Any consequences arising from false, outdated, or incomplete information provided by the user (including but not limited to delivery failure, package return, or inability to contact) shall be borne solely by the user.

2.2 Order Confirmation and Contract Formation

• After you submit an order and complete payment on our website, the system will automatically send an order confirmation email, at which point a purchase contract between both parties is formally established. HONGKONG KATE LIMITED reserves the right to cancel or reject orders due to force majeure, inventory fluctuations, or pricing errors. In such cases, we will notify you promptly via email and issue a full refund of any amounts paid.

• Each order is limited to a single delivery address. If you require delivery to multiple addresses, please place separate orders.

2.3 Prohibited Conduct
When using this website or purchasing our brand's products, users shall not engage in the following:

• Exploiting website vulnerabilities or using improper means to interfere with the order system, payment process, or review functionality;

• Damaging the brand reputation of Firstobuy or HONGKONG KATE LIMITED through malicious defamation or false reviews;

• Reselling, bulk purchasing for agency purposes, or any commercial redistribution of products purchased from this website (personal use and gifting excepted);

• Violating any applicable import/export regulations or customs declaration requirements.

Should any of the above prohibited conduct be detected, HONGKONG KATE LIMITED reserves the right to unilaterally terminate the relevant orders, suspend or permanently close the offending account, and pursue legal action as appropriate.

2.4 Intellectual Property
All content on this website, including but not limited to text, images, logos, icons, videos, interface designs, and product packaging designs, is the intellectual property of HONGKONG KATE LIMITED or its lawfully authorised parties, protected under applicable copyright and trademark laws. No individual or entity may reproduce, reprint, modify, distribute, or use such content for commercial purposes without the prior written consent of HONGKONG KATE LIMITED.

III. Pricing and Payment Terms

• Pricing currency: All product prices and shipping fees on this website are quoted in USD. The final settlement amount shall be based on the price displayed on the page at the time of placing your order.

• Price changes: HONGKONG KATE LIMITED reserves the right to adjust product prices based on market costs, exchange rate fluctuations, and operational strategies. Price changes do not affect confirmed and paid orders.

• Payment methods: We accept mainstream international online payment methods (not including WeChat Pay or Alipay). All payment information is transmitted via encrypted channels, and we do not store users' complete payment card numbers or account passwords.

• Payment failure: If payment is unsuccessful or the order is automatically cancelled by the system, we recommend that you retry placing the order or contact us at customer@firstobuy.com, and we will assist you in troubleshooting payment-related issues.

IV. After-Sales Protection and User Rights

HONGKONG KATE LIMITED places great importance on the shopping experience of every user. For products purchased on this website that meet the relevant conditions, we provide the following after-sales protection:

• Quality issue resolution: If the product you receive has obvious manufacturing defects (such as severely uneven weaving, loose edges, local damage, etc.), please submit clear photos of the actual product and your order number via customer@firstobuy.com within 7 business days of delivery. Upon verification, we will offer you the option of an exchange or a full refund, and bear the corresponding return shipping costs.

• Assistance for non-quality issues: If you wish to return or exchange a product for personal reasons (such as a change of mind or the item not matching your expectations as envisioned), please refer to the Return Policy on our website. We will provide reasonable assistance, but the corresponding shipping and handling costs may be borne by you.

• Usage consultation: Should you have any questions regarding cleaning, maintenance, or storage during product use, you may email us at customer@firstobuy.com at any time. Our staff will provide practical advice based on product characteristics to help you extend the lifespan of your item.

Please note that after-sales protection does not cover damage resulting from improper use, normal wear and tear, unauthorised modifications, or use beyond the reasonable scope of application.

V. Limitation of Liability and Disclaimer

• All products provided by HONGKONG KATE LIMITED are offered on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no implied warranties regarding merchantability, fitness for a particular purpose, or non-infringement beyond the written descriptions provided.

• HONGKONG KATE LIMITED shall not be held liable for delays or non-performance caused by force majeure events (including but not limited to natural disasters, war, strikes, governmental actions, cyberattacks, supply chain disruptions, etc.), but will make reasonable efforts to minimise the impact and notify affected users in a timely manner.

• In no event shall HONGKONG KATE LIMITED be liable for indirect, incidental, or punitive damages (including but not limited to loss of profits, data loss, or goodwill damage) arising from the use of this website or the purchase of our products, except where otherwise required by mandatory law.

• Our maximum aggregate liability shall not exceed the actual amount paid by you for the relevant product.

VI. Privacy Protection

We respect and protect your personal privacy. The information you provide on this website—including name, address, phone number, and email—is used solely for order processing, logistics delivery, and necessary after-sales communication. HONGKONG KATE LIMITED will not sell, rent, or share your personal information with any third party for marketing purposes. For detailed privacy protection measures, please refer to the independent Privacy Policy page on our website.

VII. Updates and Effectiveness of the Service Policy

This Service Policy takes effect from the date of publication and applies to all visits and orders placed after that date. HONGKONG KATE LIMITED reserves the right to make reasonable amendments to this Service Policy based on changes in applicable laws and regulations, adjustments to industry standards, or operational needs. Revised versions will be posted on the Service Policy page at www.firstobuy.com, with the updated date indicated at the top of the page. We recommend that you review this page periodically to stay informed of the latest terms. Continued use of this website or purchase of products after policy updates constitutes your acceptance of the revised terms.

VIII. Contact and Communication

We value every interaction with you. Should you have any questions, comments, or requests for assistance regarding website access, product selection, or usage, you are welcome to contact us in writing via our official email. All emails will be directly handled by internal staff of HONGKONG KATE LIMITED, ensuring that your concerns receive genuine, clear, and responsible responses. Although we do not offer real-time online chat support, email communication provides both parties with complete written records, facilitating verification and tracking in any subsequent handling.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of Hong Kong.